Return and Refund Policy for Homesolve
At Homesolve, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy.
**1. Returns**
We accept returns for products that meet the following criteria:
- The product is damaged upon arrival.
- The product received is not as described on our website.
You have [number of days, e.g., 30 days] from the date of delivery to initiate a return. To start the return process, please contact our customer service team at [customer service email or phone number]. Provide your order number and details of the issue with the product. Our team will guide you through the return process.
**2. Refunds**
Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will initiate a refund to your original method of payment. Please note that it may take [number of days, e.g., 3-5 business days] for the refund to appear in your account, depending on your bank or payment provider.
**3. Exchanges**
If you prefer an exchange for a damaged or incorrectly described item, please contact our customer service team. We will assist you in selecting a replacement product or processing an exchange.
**4. Return Shipping**
For damaged or incorrect items, we will provide a prepaid return shipping label or arrange for pickup at no additional cost to you. Please ensure the item is securely packaged for return.
**5. Contact Us**
If you have any questions or concerns about our return and refund policy, feel free to reach out to our customer service team. We are here to assist you and ensure your shopping experience with Homesolve is enjoyable and hassle-free.
Thank you for shopping with Homesolve. Your satisfaction is our priority.